Return requests: The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the product (unless such product is missing) at firstname.lastname@example.org. We will arrange a reverse pickup for the Product and will process the refund as per the Refund Policy.
The products qualify for returns only if:
- the product(s) delivered does not match the User’s order; or
- the size of the product is different; or
- the product(s) have already expired or are about to expire (in less than 3 months); or
- the product(s) delivered were damaged.
User shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User.